Pre-Sales Services

Our specialty lies in our respect for traditional baking skills and the integration of modern innovation. Whether it is the classic tiramisu or the innovative matcha mousse, each cake is our exploration of deliciousness and our persistence in craftsmanship.

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Product Selection Guidance

Forourfullproduct line(includingsaunaroomcontrollers,red light therapycontrolmodules,andindustrial

intelligent controllers),we provide:

Model matching & parameter interpretation

·Scenario-based adaptation services

·Cost-effective recommendations tailored to your positioning and budget.

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2.1-on-1 Technical Support

Dedicated service from senior hardware & software engineers:

·Full support for technical parameters,communication protocols,installation specifications, and more

·Pre-project feasibility assessments to mitigate technical risks in advance.

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Custom Requirement Preliminary Review

For OEM/ODM customization needs:

·Quick clarification of core requirements (functions,appearance,production,certifications,etc.)

·Solution framework,cost and timeline estimates provided within 2 working days to support efficient decision-making.

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Sample & Certification Services

We offer:

·Quick response to sample requests

·Formal quotes and clear delivery specifications

·Full support for sample testing

·Complete documentation, including test reports and certifications (CE,FCC, 3C,etc.)

Customization Process

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Delivery, After-Sales &

Iteration

On-time delivery, plus technical support

and ongoing upgrade & maintenance

services.

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Requirement Communication & Project Initiation

Our dedicated team aligns with your needs

(functionality,appearance,certifications,etc.)

to complete project assessment and kickoff.

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Solution Design &

Quotation

We provide software/hardware &

structural solutions, along with detailed

quotations and development timelines.

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Prototype Development &

Testing

Full product development, prototype

manufacturing, and comprehensive

performance testing for your confirmation.

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Mass Production & Quality

Control

Scaled production per approved

design, with rigorous quality

inspections to ensure product quality.

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After-Sales Support

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Efficient Repair Service

Standardized factory repair with fast

turnaround, ensuring prompt repair and

return of faulty products.

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24/7 Support

7×24 dedicated after-sales hotline, available

year-round for repair requests and technical

inquiries.

02

Rapid Response

Quick connection to a dedicated technical

engineer for one-on-one remote

troubleshooting.

03

Remote Assistance

Remote support for software debugging.

parameter configuration,and other

operational issues.